Update - The challenge with the Danish NemID CPR match service continues. Nets has identified the issue as dropped connections, but a fix does unfortunately not appear imminent. We will keep you updated.
Jul 18, 23:31 CEST
Update - We continue to see requsts to the NemID CPR match service. The last 24 hours 7.4% of all requests to this service was denied by Nets.
Nets is still investigating. They provide no promise of a time when a fix will be made available.
Jul 12, 09:43 CEST
Update - This issue is now on its fourth day and no resolution has been provided by Nets.
We continue to see faulting requests (timeouts) for PID to CPR match.
Nets has been informed and reminded many times over the last few days.

We will update this incident when new information becomes available.
Jul 11, 00:54 CEST
Update - The problem is ongoing, no more info received from NETS overnight.
Jul 8, 07:53 CEST
Monitoring - Latest update from NETS at 19:00
----------------------------------
INFORMATION
Nets has switched network traffic at 16:05 CEST which has eliminated most issues. All services are back to normal, except that minor delays can be experienced in NemID certificate handling.

Caused by: Nets

IMPACT
Following systems are still affected to some degree:
Minor delays in NemID certificate validation

Start time: 2021.07.07 @ 13:00 CEST

Incident number: INC0371433

NEXT INFORMATION
In 1 hour or if the status changes
Jul 7, 19:05 CEST
Update - The latest news from Nets 16:04:
----------------------------------
INFORMATION
One or more critical services are experiencing instability.
The problem is under investigation.

Caused by: Under investigation

IMPACT
Following systems were / are still affected to some degree:

NEXI
One-TIme-Password
BKAD
AvtaleGiro
eGiro
Some bank transactions
Connection to FI from steps
Betalingsservice
Netaxept
Nets Phone system
KAR calls
Instant Payments
Vipps Straksbetaling P2P and invoice batch failures
NemID
EASY
Fraud Navigator FI
GIPSY
Viking terminals
Jul 7, 16:32 CEST
Update - This just in from NETS:

INFORMATION
One or more critical services are experiencing instability.
The problem is under investigation.

Caused by: Under investigation

IMPACT
The full impact is not yet known.
Jul 7, 14:20 CEST
Investigating - We are seeing elevated response times from the PID-CPR match service.

This affects end users who needs to specify their CPR number during login.

Approximately 5% of these logins are affected.
Jul 7, 10:34 CEST

About This Site

View status of our core service, Criipto Verify, as well as the status of the underlying e-ID services that we rely on.

Note that our status communication regarding the e-ID services, such as Norwegian BankID, Danish NemID, etc. vary with our ability to monitor their respective status, as well as the level at which the providers themselves communicate operational issues to us.

Criipto Verify Authentication Core ? Operational
90 days ago
100.0 % uptime
Today
E-ID services Degraded Performance
90 days ago
99.95 % uptime
Today
Swedish BankID ? Operational
90 days ago
100.0 % uptime
Today
Norwegian BankID ? Operational
90 days ago
99.75 % uptime
Today
Danish NemID ? Degraded Performance
90 days ago
100.0 % uptime
Today
Finnish BankID and Mobile ID ? Operational
90 days ago
100.0 % uptime
Today
Dutch DigiD ? Operational
90 days ago
100.0 % uptime
Today
Add-on services Operational
90 days ago
99.77 % uptime
Today
Danish Address Lookup ? Operational
90 days ago
100.0 % uptime
Today
Danish Company Signatory ? Operational
90 days ago
99.55 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 31, 2021

No incidents reported today.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

Unresolved incident: NETS PID-CPR service delays and timeouts.

Jul 17, 2021

No incidents reported.