Signatures API down

Incident Report for Criipto

Resolved

This incident has been resolved.

Posted Apr 23, 2024 - 17:27 CEST

Monitoring

Error rates and response times appear to have normalized

Posted Apr 23, 2024 - 15:59 CEST

Identified

Response times and error rates have improved, we will continue to monitor.

Posted Apr 23, 2024 - 15:51 CEST

Update

HSM provider has announced a fix, however we're still seeing a high error rate on requests to the Signatures API.

Posted Apr 23, 2024 - 15:28 CEST

Update

HSM provider shows major outage for multiple components, no word yet if the issue has been identified.

Posted Apr 23, 2024 - 14:51 CEST

Update

Our HSM provider confirms that they are currently having issues.

Posted Apr 23, 2024 - 14:31 CEST

Investigating

The HSM powering document encryption and decryption is showing a high error rate, we are investigating,

Posted Apr 23, 2024 - 14:15 CEST

This incident affected: Criipto Signatures.